Abstract:
Several academic papers seek to validate attributes, dimensions and constructs of the student’s
satisfaction in an Institution of higher education. Inside of this scope, the current paper has the
fundamental goal of measure the level of pleasure reach for the student in an Institution of higher
education to excerpt a “latent” dimension identify the decisive factors for this satisfaction reach by
the students. This research took place in a recent implanted campus. The data were collected
through an assessment scale which was made by 31 variables. The sample contained 139 students
(p=0,50; e=0,08; 1-α=0,95) and the scale achieved a Cronbach's α coefficient of 0.92. Was used to
extract and summarize data dimensions to Exploratory Factor Analysis (extraction of the principal
components) with Varimax orthogonal rotation. The procedure extracted six factors that explain
59.04% of the total variability: "Attitudes of the teachers" (eigenvalue=4.60), "Extracurricular
Factors" (eigenvalue=3.99), "Support for university activities" (eigenvalue=3.40), "teaching
method" (eigenvalue=3.01), "Training of the teachers" (eigenvalue=1.69) and "Ancillary
Activities" (eigenvalue=1.61). In general, the highest average was found in the dimension
"Training of the Teachers" and less on "Extracurricular Factors". The overall satisfaction score
was 50.07% (low) indicating the need for improvement in several areas of the institution. The
multiple linear regression model (R
2
=0.97) was significant at 1% probability. The dimension
"Attitudes of the teachers" was the largest contributor to the level of student satisfaction
